Patient Financial Services

Man reading over a bill

The Patient Financial Services Department is staffed with personnel to assist you with specific questions regarding concerns you may have at any point during the billing cycle.

It is important that you provide current and accurate information at the time of admission to ensure that your claims are processed correctly and in a timely manner.

Also, it is important to understand that the statements you receive are to advise you of the status of your claim. If your insurance company is not responding, please take the time to call them and inquire regarding the status of your claim.

Each visit to the hospital for inpatient or outpatient services will generate a new account number. Therefore, the statements you receive will reflect only that account. Use this account number when inquiring on the billing status of a particular visit.

Once insurance payment has been received, your corresponding out-of-pocket expense such as co-insurance or deductible will be reflected on the statement as patient responsibility.

If full payment or arrangements for payments have not been made within 90 days, you will receive a final notice. At that time, you must make appropriate arrangements to settle this account. If you fail to do so, this account will possibly go to an outside agency for collection.

For patients who do not have insurance coverage, there are alternate funding and payment plan options offered by ValleyCare. Our hospital staff will work with you to identify the options available to you based on government and hospital rules and regulations. The following is an list of the financial assistance programs provided by our hospital:

Please note that emergency room physicians, radiologists and anesthesiologists bill separately from ValleyCare. If you have a question with one of their bills, please contact them directly:

  • Emergency Department Physicians: 800.773.4142
  • MAC (anesthesiologists): 800.238.0098
  • Bay Imaging Professional Services (radiologists): 925.296.7156

Contact Us

Pay by Phone

Patient Billing Customer Service Office


Monday-Friday, 8 a.m. – 5 p.m.


Pay by Mail

Stanford Health Care

P.O. Box 740715

Los Angeles, CA 90074-0715


Pay in Person

Patient Billing Customer Service Office

2465 Faber Place, Palo Alto, CA 94303

Monday-Friday, 8 a.m. – 4 p.m.


Stanford Health Care – ValleyCare

5555 W. Las Positas Boulevard, Pleasanton, CA 94588

Monday-Friday, 7:30 a.m. – 5 p.m.

Financial Counselors located within the Main Admitting Department


Patient Financial Assistance

Mail your completed application to:

SHC Patient Financial Assistance

Patient Financial Services

2465 Faber Place

Palo Alto, CA 94303

Customer Service Phone: 1.800.549.3720

Monday-Friday 8 a.m. – 5 p.m.

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