Patient Guide

Doctor speaking with patient

This patient guide contains information you may find helpful in preparing for your hospital stay. In addition, information on billing, your medical record and obtaining your baby's birth certificate also follows.

Birth Certificates

Birth certificates are obtained through Alameda County. When you have a baby at ValleyCare, you are asked to complete a form that is sent by Medical Records to Alameda County. The county forwards appropriate information to the Social Security Administration, which automatically mails a Social Security card to you as the parent(s). Birth certificates can be requested by calling Alameda County Offices at 510.272.6377.

You may also visit the Alameda County website to request a birth certificate.

Discharge Information

Stanford Health Care - ValleyCare has specially trained nurses called discharge planners who can help you or your family members arrange assistance at home. If you need assistance, a discharge planner or social worker will meet with you and your family in the hospital.

Discharge time is estimated to be around 11 a.m. Please make sure you have arranged for your transportation and home needs. ValleyCare cannot be responsible for providing transportation upon discharge. This is a financial responsibility between you and the transportation provider.

Hearing-Impaired Line

Stanford Health Care - ValleyCare has a special line for people who are hearing impaired. For TDD and TTY, please call 925.416.3422.

Language Interpretation Notice

Stanford Health Care - ValleyCare has a policy to provide effective communication for all patients, family members, friends and/or patient representatives as appropriate at no cost. Stanford Health Care - ValleyCare contracts with interpreter services in order to bridge communication barriers during medical encounters with patients who speak a language other than English.

View the ValleyCare language assistance policy.

Medical Records

You may obtain a copy of your medical record by calling Medical Records on the Valley Memorial campus in Livermore. Records must be requested five days in advance. There is a fee of $0.25 per page. You may pick up your medical records at the location below.

Contact Us

Medical Records–Building D (behind Valley Memorial Center)

1111 E. Stanley Blvd.

Livermore, CA


Hours: 8:30 a.m. to 5 p.m.

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Patient Guide