Admission/Registration

Registration Process

ValleyCare utilizes the PALM scanning method for registration. The PALM scan streamlines the registration process and prevents identity theft and fraud. It is painless and simple. The patient places his or her hand on the scanner, and the unique "signature" is created in seconds.

In addition to improving the speed of patient registration, biometric palm scanning can minimize the amount of personal information a patient needs to communicate. Initially, a form of government-issued photo ID will be required to match up medical records, but once the scan is part of a patient's record, registration can be more streamlined.

What to Bring

Bring your medical insurance cards, government-issued picture identification and Social Security Number. Please also bring copies of your durable power of attorney for health care, a list of all your current medications and emergency contact information.

Please limit personal items to basic essentials (robe, slippers and toiletries). Leave or send all valuables (including jewelry) home with a family member.

Translation/TTY services can be arranged by request prior to or at the time of admission. Over 130 languages are provided through the Communication and Language Line.

Pleasanton

Inpatient and Outpatient Admitting/Registration

ValleyCare Medical Center

5555 W. Las Positas Blvd.

Pleasanton, CA 94588

Admitting/Registration: Monday–Friday, 5 a.m. to 5:30 p.m.

After Hours: Emergency Department 24 hours a day, 7 days a week

Pre-registration for Surgery: 925.454.6317

Outpatient Laboratory Admitting/Registration

ValleyCare Medical Center

5565 W. Las Positas Blvd., Suite 110

Pleasanton, CA 94588

925.416.3600

Hours: Monday–Friday, 6:45 a.m. to 5:30 p.m.; Saturday, 7 a.m. to 1 p.m.; closed on Sunday.

Livermore

Outpatient Registration for Laboratory, Diagnostic Imaging or Urgent Care

ValleyCare Medical Plaza (first floor)

1133 E. Stanley Blvd.

Livermore, CA 94550

Admitting/Registration: Monday–Friday, 7 a.m. to 5:30 p.m.

Urgent Care: 10 a.m. to 8 p.m., 7 days a week.

Outpatient Registration for Ambulatory Surgery Center

ValleyCare Medical Plaza (second floor)

1133 E. Stanley Blvd.

Livermore, CA 94550

Hours: Monday–Friday, 7 a.m. to 5:30 p.m.

Inpatient Registration for Skilled Nursing or Legends

ValleyCare Medical Plaza (first floor)

1133 E. Stanley Blvd.

Livermore, CA 94550

Hours: Monday–Friday, 7 a.m. to 5:30 p.m.; Saturday and Sunday, 10 a.m. to 8 p.m.

Contact Us

Pleasanton and Livermore Admission/Registration: 925.373.4521

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