The Patient Financial Services Department is staffed with personnel to assist you with specific questions regarding concerns you may have at any point during the billing cycle.

It is important that you provide current and accurate information at the time of admission to ensure your claims are processed correctly and in a timely manner.

Also, it is important to understand that the statements you receive are to advise you of the status of your claim. If your insurance company is not responding, please take the time to call them and inquire regarding the status of your claim.

Each visit to the hospital for inpatient or outpatient services will generate a new account number. Therefore, the statements you receive will reflect only that account. Use this account number when inquiring on the billing status of a particular visit.

Once insurance payment has been received, your corresponding out-of-pocket expense such as co-insurance or deductible will be reflected on the statement as patient responsibility.

If full payment or arrangements for payments have not been made within 90 days, you will receive a final notice. At that time, you must make appropriate arrangements to settle this account. If you fail to do so, this account will possibly go to an outside agency for collection.

Please note that emergency room physicians, radiologists and anesthesiologists bill separately from ValleyCare. If you have a question with one of their bills, please contact them directly:

Emergency Department Physicians (800) 773-4142

MAC (Anesthesiologists) (925) 951-1366

Bay Imaging Professional Services (Radiologists) (925) 296-7156

Patient Financial Services
Valley Memorial Center
1111 E. Stanley Blvd.
Livermore, CA 94550

9AM – 4PM; Monday – Friday

Customer service representatives may be reached by calling (925) 373-8057 or toll free at
(866) 527-0596. Or you may email us at: vhsptaccts@valleycare.com.