Inpatient and Outpatient Admitting/Registration is located at:
ValleyCare Medical Center
5555 W. Las Positas Blvd
Pleasanton


Admitting/Registration: 7AM – 5:30PM, Monday – Friday

After Hours: Emergency Department 24 hours/day, 7 days/week

Pre-Registration for Surgery: (925) 734-3360

Outpatient Lab Admission/Registration:
ValleyCare Medical Center
5565 W. Las Positas, Suite 110
Pleasanton
7AM – 5:30 PM, Monday – Friday; 7AM – 1PM Saturday; (925) 416-3600

Outpatient surgery friends and family may wait in the main hospital lobby.


Outpatient Registration for Laboratory, Diagnostic Imaging or Urgent Care is located at:
ValleyCare Medical Plaza
1133 E. Stanley Blvd.
Livermore, First Floor


Registration: 7AM – 5:30PM, Monday – Friday

After Hours: until 8PM

Laboratory: Saturday Hours: 7AM – 1PM

Outpatient Surgery: 5AM – 5 PM, Monday – Friday, Second Floor

Urgent Care is open 10AM – 8PM, 7 days a week

Inpatient Admitting/Registration for Skilled Nursing, Acute Rehab, or Legend is located at:
ValleyCare Medical Plaza
1133 E. Stanley Blvd.
Livermore


Admitting/Registration: 7AM – 5:30PM, Monday - Friday



Pleasanton Admission/Registration: (925) 416-3433
Livermore Admission/Registration: (925) 373-4503

Diagnostic Imaging/Radiology Scheduling: (925) 734-3376 7:30am to 5:30pm, Monday - Friday

ValleyCare Health System is the first hospital in the West, and third in the country, to install the latest security system for patient registration.  ValleyCare's Patient Access Lifetime Match - PALM - is leading-edge technology designed to prevent identity theft and is a failsafe way to guard medical records.

Developed by Fujitsu in Japan for use at ATMs in place of PINs, PALM is a biometric identification system that uses a near-infrared light wave to scan a patient's palm.  The scan produces a distinctive, biometric signature to that patient's vein pattern, which is 100 times more unique than fingerprints, making it far more secure.  This "signature" is then attached to the patient's medical record and stored in a secure system at ValleyCare that complies with federal and state security regulations.

 The PALM scan streamlines the registration process and prevents identity theft and fraud.  Painless and simple, the patient places his/her hand on the scanner and the unique "signature" is created in seconds.

In addition to improving the speed of patient registration, biometric palm scanning can minimize the amount of personal information a patient needs to communicate.  Initially, a form of government issued photo ID will be required to match up medical records, but once the scan is part of a patient's record, registration can be more streamlined.

Until you are registered in the PALM system, you will need to bring your medical insurance cards, government issued picture identification and social security number.  Please also bring copies of your Durable Power of Attorney for Health Care, a list of all your current medications, and emergency contact information.

Please limit personal items to basic essentials (robe, slippers and toiletries).  Leave or send all valuables (including jewelry) home with a family member.

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